Privacy Policy

1. Information We Collect

We collect information that is necessary to provide, manage, document, and improve our services.

Account Information

• Name
• Email address
• Phone number
• Login credentials, stored securely as hashed values

Property Information

• Property address and related details
• Service plan information
• Visit schedules and service history
• Property-specific instructions, preferences, and operational notes

Access and Security Information

• Alarm codes
• Gate codes
• Lockbox combinations
• Key identifiers and related property-access information
• Security system instructions and access-related notes

Service Data

• Visit reports
• Photos, videos, and visual documentation uploaded or generated during inspections
• Written notes, observations, and inspection records related to a property
• Audio recordings and voice notes created in connection with service delivery
• AI-assisted or automated transcriptions of audio recordings
• Environmental readings, instrument measurements, and monitoring-device telemetry, including temperature, humidity, power status, connectivity, and related sensor data

Device and Usage Information

• Device type and operating system
• App usage data used to support performance, security, and reliability
• Application logs and diagnostic information

Notifications Data

• Apple Push Notification tokens used to send alerts and service updates
• Notification preferences and delivery-related information

2. How We Use Your Information

We use your information to:

• Provide and manage your account
• Deliver home watch and property monitoring services
• Generate and provide visit reports
• Schedule and manage service visits
• Send notifications, including visit updates, reminders, operational alerts, and monitoring-related alerts
• Generate AI-assisted transcriptions and service documentation
• Monitor environmental conditions and connected monitoring devices
• Maintain operational, quality-control, security, and audit records
• Improve app functionality, reliability, and security
• Provide customer support

We do not sell your personal information.

3. How Your Data Is Stored

Your data is stored using secure cloud-based systems, which may include databases, file storage, artificial intelligence systems, transcription systems, monitoring platforms, notification services, analytics systems, and related application services used to operate Gulf Coast Estate Care.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission over HTTPS where appropriate. However, no electronic storage system, cloud platform, software service, network, or method of transmission can be guaranteed completely secure or uninterrupted.

4. Sharing of Information

We may share information only in the following circumstances:

• With service providers and cloud-based platforms that help us operate our website, mobile application, notifications, hosting, storage, monitoring, analytics, reporting, communication, transcription, artificial intelligence, and related operational systems
• With vendors or service providers when necessary to perform services requested or authorized by you
• When required by law, regulation, legal process, or governmental request
• When necessary to protect the rights, safety, or property of users, clients, Gulf Coast Estate Care, or others

We do not share your information for advertising purposes.

5. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services to you
• Maintain records of property visits and reports
• Retain inspection records, documentation, monitoring history, audio recordings, transcriptions, photographs, videos, and related service records
• Comply with legal, regulatory, tax, accounting, insurance, security, or operational obligations

You may request deletion of your account and associated personal data, subject to any legal, contractual, security, insurance, or operational retention requirements.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Request information about how your data is used
• Withdraw consent for certain optional uses

To make a request, please contact us using the contact details below.

7. Notifications

If you enable notifications, we may send service-related alerts, visit confirmations, reminders, monitoring alerts, and updates related to your property or account.

Notifications may include operational alerts generated by monitoring devices or related service systems.

You can disable notifications at any time through your device settings.

8. AI and Automated Processing

Gulf Coast Estate Care may utilize artificial intelligence, machine-assisted systems, or automated processing tools in connection with service delivery, including transcription of audio recordings, generation of reports, operational analysis, quality control, and related business functions.

AI-assisted systems are used to support Company personnel and operational processes and are not intended to independently make decisions affecting legal rights, ownership, or occupancy of property.

9. Security Limitations

While Gulf Coast Estate Care uses commercially reasonable safeguards designed to protect information, no cloud platform, software system, storage provider, monitoring platform, network, or transmission method can be guaranteed completely secure or uninterrupted.

Except where prohibited by applicable law, Gulf Coast Estate Care shall not be liable for unauthorized access, cyberattack, data breach, interception, corruption, loss of data, service interruption, or other security-related incident arising from circumstances beyond Company’s reasonable control.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us.

Company: Gulf Coast Estate Care

Email: privacy@gulfcoastestatecare.com

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This page is intended to serve as the public privacy policy for Gulf Coast Estate Care’s website and mobile application, including App Store submission purposes.